Return policy
Returns
Our policy lasts for 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you an exchange or refund. To qualify for a return, your item must be unused and in the same condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we need a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you of receipt of your item.
We will also notify you of the approval or rejection of your refund.
If the refund is approved, it will be processed through your credit card, original payment method or bank transfer, within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, please check your bank account first. Contact your credit card company, it may take a while before your refund is officially posted.
After this, contact with your bank. Processing time is often required before a refund can be reflected.
If you still haven't received your refund, contact us at info@amarra2.com.
Articles on sale
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Changes
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@amarra2.com and send your item to:
Castell de Peralada street num. 24 low floor, Girona, GI, 17003, Spain.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver chose to have the order shipped and then given to you, we'll send a refund to the gift giver and they'll find out about your return.
Shipping
To return your product, you must send it by mail to AMARRA2,Castell de Peralada street num. 24 low floor, Girona, GI, 17003, Spain.
The customer will be responsible for paying their own shipping costs to return the items. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the arrival time of the exchanged product may vary.
If you are shipping an item over 60 €, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.